Top 10 Customer Success Conferences to attend in 2023
The best customer success conference provide an opportunity to learn from the top minds in the industry and network with like-minded professionals. From sharing best practices to exploring new trends, these events are a valuable investment for any customer success professional.
To help you plan your 2023 conference calendar, we’ve rounded up the 10 customer success conference you don’t want to miss in a series of successive months throughout the year. From annual classics like CS100 to new additions like the Customer Success Summit, these conferences will give you the insights and inspiration you need to take your customer success career to the next level.
CX Live-Voice of the Customer 2023
Date- 15th-16th February
Location- Online
Fee- Free
The CX Live Event aims to provide senior decision-makers in the customer experience & customer success profession with an abundance of resources and expertise. Attendees will learn vital tools and techniques for collecting customer feedback, utilizing sentiment analysis, and applying the insights from that data.
Just a few of the distinguished speakers we’ll have this year include Muss Haq from TSB Bank and Joe Goldberg from Santander. Attending is absolutely free, so don’t miss out on this incredible opportunity!
Date- May 8-10, 2023
Location-Orlando World Center Marriott
Fee- Starts at $2096.50
You can join their tracks on Innovation in Customer Success, Data & Analytics, Diversity Equity & Inclusion, Service Offer Management, and many more. Plus, explore the interactive InteractZone to meet partners of the TSIA Ecosystem. Are you ready to experience real impact in the tech world? Then don’t miss out on TSIA World Interact!
Date-May 10-12, 2023
Location- Austin, Texas
CMSWire CONNECT is a customer experience conference located in Austin, Texas. Hosted by Simpler Media Group — who have over 20 years of expertise in the customer experience space — this event will feature renowned experts like Scott Galloway and Ice-T to provide insight into trends and strategies for enhanced customer experiences.
The conference is tailored for mid-to-senior level industry professionals and intends to cover topics such as leadership development through CX, optimizing the customer journey, and leveraging technology for optimum performance. Interested attendees should take advantage of this unique opportunity!
Date-May 17-18, 2023
Location- San Francisco
Pulse is the go-to event for customer success, product, and community professionals. The conference just celebrated its 9th anniversary this year and will feature an even larger lineup in 2023. With over 25,000 participants from 6 continents in attendance since its inception, the conference promises to showcase some of the best presenters from across many industries.
In 2021, notable speakers included Aaron Levie of Box and Yamini Rangan of Hubspot among others.
Submissions are now open for Pulse 2023 with only top-notch professionals selected as presenters. If you want to stay current on developments in this space, recordings from Pulse 2022 are available for viewing.
Customer Success Festival(CS Collective)
Date: February 16 – 17, 2023
Location: Austin
Date: March 14 – 15, 2023
Location: New York
Date: May 10 – 11, 2023
Location: Amsterdam
Date: May 24 – 25, 2023
Location: Las Vegas
Date: September 19 – 20, 2023
Location: San Francisco
The Customer Success Festival is sure to be one of the most exciting and successful events for professional networking this year. The Customer Success Festival will bring together 20+ speakers, 100+ attendees, and 100+ companies for an opportunity to interact, share knowledge, and learn about successful strategies.
Attendees are mostly Senior Management professionals with proven track records in customer success. Speakers from past festivals include Mike Lee (Director of Customer Success, PublicInput), Mark Higginson (Chief Customer Officer, Wooly), Harini Gokul (Head of Customer Success, AWS), and Ayman Husain (Customer Success Director, Microsoft). A speaker list for this year’s festival is expected to be released in the coming months. Stay tuned!
Date-17-19 July
Location- Nashville, TN
Fee- $2250 (Complete series), $1695 (Sessions only)
The CX Ecosystem is an immersive gathering for premier customer experience, customer engagement, and marketing executives. This dynamic event features interactive sessions with powerpoint-free zones, unique networking opportunities, and excellent Net Promoter Scores (NPS). Over 75% of attendees are director-level or higher. Moreover, past participants include 3M, ADP, Pfizer, and more.
This successful conference kicks off with a sponsor workshop and Leadership Councils Mixer accompanied by a Critical Issue Roundtable. Other tracks feature topics such as What Do Customers Value Most? as well as 5 Components of Extraordinary Teams.
SaaStr Annual Conference 2023
Date- September 6th-8th
Location- SF Bay Area
Attaining success as an early-stage startup can be a daunting task, but it is possible. To get from zero to 100 million in annual recurring revenue (ARR), startups need to learn from other companies that have achieved such success. That’s why this conference stands out – it provides high-level guidance and actionable tips on scaling.
Over the two days of online sessions, you can participate in workshops led by high-value speakers and enjoy exclusive 1:1 meetings with renowned authors and personnel. Don’t miss this opportunity to learn how to create and sustain a highly valuable business.
Digital Customer Experience Summit
Date-7-8 November
Location- Marriott Downtown at CF Toronto Eaton Centre
Fee-$975 (Virtual early bird) , $1575 (In-person early bird)
This year marks the 10th anniversary of one of the world’s top digital customer experience events. Attend this event and learn from executives, directors, and VPs in a broad range of industries. Aric Zion (CEO, Zion & Zion), Markus Sturm (SVP Digital Loyalty, Tim Hortons), Johnny Russo (Chief Digital Officer, Lamour), and Chris Chan (Customer Success Director, InMoment) are just some of the influential speakers that will be presenting at the event.
What’s more is you get to connect with more than 400 CX professionals working at leading companies such as Bell, Zappos, Adidas, AT&T, and Nestlé Canada. Don’t miss this opportunity to jumpstart your digital transformation process!
Customer Engagement Summit 2023
Date-November 28th, 2023
Location-The Brewery, London
Gain insight into the connection between technology and consumer experiences, as well as how data and analytics are driving advancements in customer experience. This one-day event will feature presentations from top-level speakers handpicked from leading brands who’ll present real-life case studies of the latest innovations in the field.
Attendees will come away with a better understanding of how to use data and analytics to deliver exceptional customer engagement. Don’t miss your chance to learn valuable insights and strategies on how best to navigate this ever-changing landscape.
CS 100 Sumit
Date- To be announced
Location- To be announced
The 5th Annual CS100 Summit took place in September of 2022 at Sundance Mountain Resort and was a great success. This summit is known for bringing together leading executives, leaders, and innovators in the customer success field for exclusive learning opportunities.
The atmosphere of the event was inspiring and participants left with ideas for strategic planning and practical application of customer success concepts. With any luck, the 2023 event promises to equal or surpass the success of previous years’ summits
Conclusion
Customer success is an ever-evolving field, so it’s important to stay informed of the recent trends, best practices, and strategies. Attending customer success events is one way to do this–you’ll be able to get advice from industry leaders, learn from experts in the field, and network with other CS professionals.
You’ll also receive up-to-date information on new tools and technologies being used in customer success. All of these benefits will ultimately help you improve customer satisfaction, and retention, and drive revenue growth for your organization.
