CUSTOMER SUCCESS LEADERS
Outcomes your customers and teams EXPECT
Reptrics gives you the views you need all in one place
Success Leaders
Success leaders build insights into the full customer journey with
Customer 360
Customer Segments
Reporting Analytics
Churn Reduction
Optimize your processes
See which workflows are consistently ahead of schedule, on-time, or tend to run late.
Analyze each part of your customer journey over time so you can reallocate resources or set better expectations with new customers.
Invite all team members to the project
Make sure all your internal team members are working together to keep them all on the same page.
Follow along with the customer journey
Know what happens to your leads after the hand-off to sales. View volume and quality of interactions, see how quickly leads are qualified and gain more insight about leads that are scored low by sales.
No leads fall through the cracks; a definitive source of truth for lead tracking and scoring
Customize dashboards to visualize marketing campaign data in a snap
Real-time reports on lead follow-up times, and email opens-and-clicks
“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”
