Beyond the Numbers: How to Interpret Customer Health Scores
Customer health scores are an essential tool for any business that wants to optimize the customer experience and improve retention rates. By measuring key performance
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3 Critical Mistakes You Are Making with Customer Health Scores and How to Improve Them
Customers in the modern era are getting more aware of the range of experiences they require before making a purchase. You must approach customer health as a rational, well-thought-out problem if you want to improve your customer health score. This
What is Customer Journey Mapping? The Hows, Whys & Best Practices
Customer success is a crucial aspect of any business that wants to retain its customers and grow its revenue. One key tool for achieving customer success is journey mapping. A customer success journey map is a visual representation of the
Customer Success Playbooks: Definition, Process, Templates & More
Customer success playbooks are essential tools for businesses that are looking to build long-lasting relationships with their customers. A customer success playbook is a comprehensive guide that outlines the steps, processes, and strategies a company should use to ensure its
Guide to Using ChatGPT for Customer Success Managers
Customer success managers (CSMs) play a vital role in ensuring customer satisfaction and retention in businesses. They work to understand the needs of customers and provide them with solutions that meet those needs. However, with the increasing volume of customer
Customer Onboarding
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Beyond the Numbers: How to Interpret Customer Health Scores
Customer health scores are an essential tool for any business that wants to optimize the
Make your Customer Success Workflows work for you- Guide on building Actionable Workflows
Throughout your usage of the software, you engaged with various teams, such as sales and
NPS VS CSAT: A Definitive Guide on Customer Satisfaction Metrics
Table of Contents In the world of B2B SaaS, customer satisfaction is one of the
9 Ways Customer Success Management Software Can Help Drive Net Revenue Retention
In today’s business world, retaining customers is more important than ever. With the cost of
Retention & Churn
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Customer Success Manager: Compensation, Salary Trends 2023
Recent data from Glassdoor suggest that the average base salary for a Customer Success Manager
How to get your Customer Success Budget Approved during a Recession
Every fiscal year, discussions regarding establishing the annual budget take place. As a CS leader,
7 Proven Customer Retention Strategy that works for SaaS Business
For the SaaS business model to be profitable over time, customers must stick around long
Top 10 Customer Success Conferences to attend in 2023
Top 10 Customer Success Conferences to attend in 2023 The best customer success conference provide
Best Practices
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Recession to Force Customer Success to be more Efficient
Newsflash: Markets are unstable, inflation is high, and it appears that a recession is certain.
Quarterly Business Review done right in 2023
The greatest learning is not to force the QBR as a check-the-box meeting. It must
First 90 Day Customer Success Leader Plan
Congratulations Customer Success leaders on making it to the new role or getting promoted within
2023 is the Year for Customer Success: Trends that Tell Us Why
Peaks and dips in growth were experienced during 2022 due to the rapid company transformation
