Customer Onboarding
Improve Sales Handoff
Onboard Faster
Team Collaboration
Visibility on product adoption milestones for each stage in the onboarding journey
- Know when to engage with customers.
- Take actions with visibility on customers engagement scores, product usage, last login, etc.
- Get better understanding of how your customers are doing during the product adoption journey.
- Create alerts when early-value milestones are accomplished.
Deliver early time to value with guided onboardings
82% of Reptrics customers who use Reptrics to improve onboarding saw at least a 11% reduction in time and effort.
- Empower your customers with guided onboarding to ensure they witness their aha-moment at the perfect time.
- Reptrics allows you to create time-bound tasks and activities so you can keep track of actual time-to-value.
- Intervene proactively when the customers don't complete them.
- Set risk alerts and triggers for uncompleted tasks to ensure customers success.
Provide predictable and delightful experiences using tested playbooks
- Create or use built-in playbooks and workflows to guide your customer in each stage of the onboarding journey.
- Reptrics allows creating single or multiple stages in the playbook and multiple tasks within the stages.
- Create time bound activities within playbooks to track progress.
Create personalized onboarding experience for different segments
- Segment customers based on where they are in the oboarding journey & based on their needs to automate emails.
- Empower customers with resources based on their requirements in the onboarding journey through segmentation.
Ready to get Started?
Find out why Customer Success Teams Love Reptrics.
